Transform Support Into Delight
Exceptional customer service doesn’t just solve problems — it builds loyalty. Odoo Helpdesk and Ticketing makes that possible.
What Makes Odoo's Support Tools Powerful?
Smart Ticketing
Automatically assign tickets based on type, priority, SLA rules, or tags — ensuring faster resolution and smarter queues.
Multi-Channel Support
Manage requests from email, live chat, web forms, and phone — all from a single Odoo dashboard.
Automation & SLA
Trigger auto-replies, escalations, or alerts based on custom service level agreements (SLAs).
A Unified Helpdesk Interface
Track, manage, and close tickets effortlessly. Every request becomes traceable — from first touch to final resolution.
- Assign agents automatically or manually
- Chat and email integrated directly
- Knowledge base & canned replies
Why Choose Odonity to Build Your Support System?
Tailored Workflows
We customize ticket stages, categories, alerts, and dashboards to match your exact support process.
CRM & Sales Integration
Link tickets to customer records, track upsell opportunities, and keep your teams informed.
Security & Roles
Limit access to sensitive customer data, configure internal teams, and manage field visibility easily.
Support That Scales With Your Business
Let Odonity set up a smart Odoo-based helpdesk that boosts agent productivity and customer satisfaction.
Talk to a Support Expert